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Published on: 10/01/2008
Type of content: White Paper
Format: Adobe Acrobat (.pdf)
Length: 8
Price: FREE

Overview
“With ITIL Version 3, the Service Catalog has matured to become one of, if not the most important undertakings within IT."

The Information Technology Infrastructure Library (ITIL) has become the de facto standard for IT service management. The new version of ITIL introduces four major changes that will dramatically affect IT and its relationship with the business - download this new analyst white paper to learn more!

In this complimentary white paper, the IT analysts at Enterprise Management Associates (EMA) explore ITIL Version 3 and explain why the Service Catalog has become central and essential to ITIL.

ITIL Version 3 (V3) preserves and refines previous IT service management processes from ITIL V2, while introducing key new processes including:

▪ Service Catalog Management: ITIL V3 removes the Service Catalog from Service Level Management and creates a new Service Catalog Management process. The Service Catalog is now recognized as one of the most important predicates to achieving IT service quality, business and IT alignment, and controlling IT costs.
▪ Service Portfolio Management: The Service Portfolio - and the corresponding Service Portfolio Management process - is the "spine" that connects all of the phases of the service lifecycle. The Service Portfolio represents a superset of the services published in the Service Catalog.
▪ Request Fulfillment: Finally, there is a process designed to optimize handling of IT service requests - the new Request Fulfillment process. Deploying an actionable Service Catalog that integrates with Request Fulfillment is one of the quickest wins on the road to IT operational excellence.

Download this new white paper today and find out why EMA says, "The logical starting place for ITIL adoption is to deploy a Service Catalog based on ITIL V3 guidelines.”

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