On-line Customer Support

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Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves...
Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
This paper highlights five simple strategies any organization should consider to cost-effectively increase the...
Mentor Graphics Video Testimonial by InQuira Inc
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to...
The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases...
Total Support: Achieving Sustainable Business Growth with a Remote Support Solution by NTR Global
Remote support increases revenue opportunities by improving the customer experience and creating measurable...
Improve Customer Service, Call Metrics and Reduce Support Costs Using a Remote Technical Support Solution by NTR Global
In this case study, Illumen improved its customer service, call metrics and reduced its support costs by using NTR...
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality...
Build a New Business Model Using a Remote Support Solution by NTR Global
In this case study, Northbrook Consulting wanted their remote support solution to include multiple session...
IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT...
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best...
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they...
Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how...
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact...
ExtraView IT HelpDesk by Extraview Corporation
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important...
Customer Support solution by Extraview Corporation
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem...
Best Practices for Producing On Demand Video for the Web by Akamai Technologies
This paper will help you understand and select from the most popular video formats, it provides an overview of video...
Boosting Online Commerce Profitability by Akamai Technologies
To thrive in today's increasingly crowded world of Internet retailing, businesses that conduct commerce online...
If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
This document explores the power of online self-service and how it contributes to healthy customer relationships and...
Using EMC's ROI Model to Uncover the Tangible Benefits and Cost Savings Generated by E-mail Archiving by EMC Corporation
E-mail archiving solutions maintain referential integrity between a user and old e-mail regardless of where the...
EMC Documentum Enterprise Content Integration Services: Improving Business Performance with Enterprise Content Integration by EMC Corporation
This white paper explains the problem of complex information access and describes how EMC Documentum ECIS provides...
Shenzhen Telecom by Pitney Bowes Group 1 Software
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide...
SugarCRM 30-day Trial - Customer Information Hosting by SugarCRM Inc.
Signing up for this 30 day free trial gets your company on track for taking control of customer relationships, group...
Achieving Profitable Growth through Exceptional Customer Experience by CA
In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve...
Essential Series: Network Troubleshooting and Problem Identification by SolarWinds, Inc.
Techniques and technologies exist today that make a lot of the highly-manual activities of the network...