Call Center Management

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Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves...
Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves...
E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com
Speech applications have long promised a strong return on investment by automating routine call center tasks and...
Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
This paper highlights five simple strategies any organization should consider to cost-effectively increase the...
On Demand Remote Desktop Support Trial by NTR Global
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without...
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality...
Benefits and Advantages of Recording and Archiving Calls by Teleformix
This whitepaper examines the value of call monitoring and call archiving. It introduces a robust new call monitoring...
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global...
E-Book: Capitalizing on Unified Communications in the Call Center by CosmoCom, Inc.
In this E-book, find out how unified communications (UC) is altering the call center technology landscape and how some...
Best Practices for Remote Support and Services by Citrix Online - GotoAssist
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist...
Managing Customer Profitability with Martha Rogers by Portrait Software
Listen to Martha's podcast for best practices on building customer profitability through CSRs and tips for treating...
ExtraView IT HelpDesk by Extraview Corporation
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important...
Customer Support solution by Extraview Corporation
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem...
Using Real-Time Information to Improve Contact Center Performance by Genesys
From this 15-minute podcast, you'll walk away with ideas about how real-time analytics can enhance call center...
Success Story: Communications - AT&T by Genesys
Cingular wanted to meet a goal of answering 92% of all customer calls before abandonment, without adding staff. This...
E-Book: Improve the Efficiency of Your Call Center - Leveraging VoIP and Session Initiation Protocol (SIP) by Genesys
Read this E-Guide and explore how constructing your service organization around SIP and utilizing SIP-based...
Continuous Customer Dialogues: Strategies for Growth and Loyalty in Multi-Channel Customer-Oriented Organizations by Infor
The need for customer insight and responsiveness to that insight is the foundation and driving rationale for the...
If You Teach a Customer to Fish: The Power of Web Self-Service by Epicor Software Corporation
This document explores the power of online self-service and how it contributes to healthy customer relationships and...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized...
The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for...
Implementing a Telecommuting Program by Avaya Inc.
This paper discusses several issues related to implementing a telecommuting home worker program for contact center...
Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of...
Extraordinary Customer Service by Avaya Inc.
Extraordinary Customer Service explores the contact center as a strategic part of your enterprise--where you can...
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case...