Customer Service (General)

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Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
Join this podcast to learn more about a solution that drastically reduces switchboard staffing costs and improves...
Webcast: Need to Reduce your Telecom and I.T Costs? Nuance can Help with Speech-Driven Packaged Applications by Nuance
Join this webcast to learn more about a solution that drastically reduces switchboard staffing costs and improves...
E-Book: From Web to Phone: Using Interactive Speech Applications to Automate Business Processes by Angel.com
Speech applications have long promised a strong return on investment by automating routine call center tasks and...
Virtual Call Center - Five Simple Strategies to Make Your Support Center Callers Smile by Angel.com
This paper highlights five simple strategies any organization should consider to cost-effectively increase the...
5 Ways to Put Your CRM Data to Work for You and Your Customers by Angel.com
This paper explores the various ways that today's organizations are automating the interaction between CRM and IVR...
Manufacturing Company Links All Departments Into the Sales Cycle with Exact ERP by Exact Software
Learn how Exact MAX ERP, Exact Synergy and Exact e-Mobile provide Secure Care Products with a fully integrated system...
Lean Across the Enterprise: Using Lean Manufacturing Techniques to Leverage ERP Investments by Exact Software
Learn how the trifecta of MAX, e-Synergy and Lean techniques provides the best of web, client-server and leading edge...
Commonwealth Bank of Australia Uses Technology to Better Serve Its Customers by Microsoft Corporation India Pvt Ltd
After implementing CommSee, CBA has seen new accounts and customer referrals increase, lines moving faster and, most...
Dell Commits to a .NET-Connected Web Services Architecture by Microsoft Corporation India Pvt Ltd
Dell used the Microsoft® .NET Framework and Microsoft Visual Studio® .NET to develop five Web services, the...
Enabling "People-Ready Processes" through Business Process Management (BPM) by Microsoft Corporation India Pvt Ltd
Read how Microsoft delivers People-Ready Processes through key Business Process Management (BPM) products and...
Why CRM Has Failed the Customer - And What to Do about It by InQuira Inc
This white paper offers insights into why CRM has fallen short in serving customers-and it shows how to start getting...
Mentor Graphics Video Testimonial by InQuira Inc
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to...
e-Book: Content Management Vs. Knowledge Management by InQuira Inc
This e-book reveals the critical differences between knowledge management systems and content management...
e-Book: Five Best Practices for Improving Customer Service through Community-Based Collaboration by InQuira Inc
This e-book offers insights that can help companies embrace social media, harvest knowledge from the...
e-Book: The Human Side of Knowledge Management - Unlocking People Potential in the Knowledge Economy by InQuira Inc
This paper outlines the benefits customers, support agents, and executives can gain through knowledge...
Multi-channel Marketing Hits the Wall by Neolane Inc.
This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly...
AntiPhishing Solutions: Prevent, Detect and Shut down Phish Attacks -- Fast by MarkMonitor
AntiPhishing Solutions is an integral part of the MarkMonitor Brand Protection Platform. Learn how to combat...
Speed Response Times - Reduce Costs: Convert Documents into Easily Managed Electronic Assets by Premiere Global Services
Learn how with Premiere Global Services' Enterprise Document Solutions, key document delivery processes are...
E-Guide: Test your Compliance know-how by SearchCompliance.com
What is your compliance know-how? Take this quiz and find out. What is your compliance know-how? Take this quiz and find out.

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SAVO Never Sell Alone™ by SAVO Group
Savo has been helping companies big and small across all industries to have better conversation between sellers and...
Drive Sales Performance: Keys to preparing your reps for today's sale environment by SAVO Group
View this Webcast and learn how top organizations are improving productivity, increasing sales and driving higher...
Adding Shock Absorbers to Your Messaging System by Azaleos Corporation
Attendees will gain new insights into this growing trend from both an analyst and vendor perspective, hear about...
Gartner Case Study: Chiquita Migrates to New E-Mail Deployment Model by Azaleos Corporation
This case study covers two important dynamics: a 4,000-person migration from GroupWise to Exchange and use of a new...
Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited
This white paper provides a valuable list of factors for executive management, IT decision makers and sales...