Help Desk and Call Management

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Mentor Graphics Video Testimonial by InQuira Inc
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to...
On Demand Remote Desktop Support Trial by NTR Global
Download this trial and learn how to provide remote technical support to customers and remote/mobile workers without...
The Well-Equipped Support Center - On Demand Remote Support Software-As-A-Service Powers a Vital Resource for Any Support Center by NTR Global
The use of Remote Support Technologies gives support reps greater visibility into customer issues, and increases...
Improving Customer Support and Help Desk Efficiencies with On-demand Remote Support by NTR Global
On-demand remote support solutions address the inadequacies of web tools, e-mail, and phone-based approaches to quality...
Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global...
IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online - GotoAssist
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT...
Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online - GotoAssist
View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best...
How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
Effective and efficient IT operations are the "table stakes" for IT-business groups' relationships -- they...
How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact...
Best Practices for Remote Support and Services by Citrix Online - GotoAssist
After evaluating a number of free and fee-based services, PlumChoice's team selected the Citrix® GoToAssist...
Desktop Delivery: Making Desktop Virtualization Work by Citrix
This whitepaper discusses Desktop Virtualization and the impact on desktop management. It explores the challenges...
Numara® Track-It! 8 Overview Webinar by Numara Software
In this webcast learn how auditing remote desktop management and bar coding functions can optimize your help desk...
Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software
View this Webcast to explore the challenges in designing a workable change management process, defining approval...
The Many Faces of Single Sign On by Quest Software
Single sign-on is an example of something that everybody wants, but nobody ever really totally achieves. This...
ExtraView IT HelpDesk by Extraview Corporation
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important...
Customer Support solution by Extraview Corporation
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem...
Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a...
Automating and Optimizing Service Desk Performance by Kaseya
The service desk is the first line of defense for reacting to IT issues, yet most organizations haven't designed...
Case Study: Ennis Knupp + Associates by ABS Associates, Inc.
This case study details how one company addressed unsatisfactory support from its service provider by partnering...
Case Study: Children's Memorial Hospital by ABS Associates, Inc.
In this case study Children's Memorial Hospital engaged ABS to provide consulting services. Learn how ABS optimized...
The Match Game: Is Offshoring a Fit for Your Help Desk Outsourcing Strategy? by ABS Associates, Inc.
Let's examine the pros and cons of each as well as different situations where one or the other is the ideal match for...
Implementing a Telecommuting Program by Avaya Inc.
This paper discusses several issues related to implementing a telecommuting home worker program for contact center...
Go Green and Increase Profitability with Virtual Contact Centers by Avaya Inc.
This paper summarizes for contact center managers the facts and fiction regarding the environmental benefits of...
Best Practices for Home Agents by Avaya Inc.
Employing home agents allows you to expand and improve your call center team. And they can be a form of insurance to keep...
Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case...