Customer Self-service/ e-Self Help
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Increase First Contact Resolution: The Key to Superior Support
by
Citrix Online - GotoAssist
John Ragsdale, VP of Research for SSPA makes a
business
case for improving first contact resolution and explain how...
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Numara® Track-It! 8 Overview Webinar
by
Numara Software
In this webcast learn how
auditing
remote desktop management and bar coding functions can optimize your
help desk
...
View the Abstract
If You Teach a Customer to Fish: The Power of Web Self-Service
by
Epicor Software Corporation
This document explores the power of online self-service and how it contributes to healthy customer relationships and...
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Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance
by
IBM
This paper explains how to excel at
customer service
using the best tools for the task. IBM Enterprise Content...
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TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers
by
Pitney Bowes Group 1 Software
This
whitepaper
traces the evolution of E-Transpromo, demonstrating the increasingly important role across new...
View the Abstract
Related Downloads
Increase First Contact Resolution: The Key to Superior Support
Sponsored by Citrix Online - GotoAssist
More by this Author...
Numara® Track-It! 8 Overview Webinar
Sponsored by Numara Software
More by this Author...
If You Teach a Customer to Fish: The Power of Web Self-Service
Sponsored by Epicor Software Corporation
More by this Author...
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